Effective date: 07/24/2026 Last updated: 07/24/2026

1. Agreement to these terms

The website at maomaony.com and any associated pages and online services (the "Site") are operated by Mao Mao Industries Inc., doing business as Mao Mao ("Mao Mao," "we," "us," or "our"). We offer the Site, and the products and services available through it, conditioned on your acceptance of these Terms of Service (these "Terms").

By browsing the Site, subscribing to our emails, or placing an order, you agree to these Terms and to our Privacy Policy and Return Policy, each of which is incorporated by reference. If you do not agree, please do not use the Site.

Please read Sections 12, 13, 14, and 15 carefully. They limit our liability, allocate risk, and specify where and how disputes must be resolved.

2. Eligibility

You must be at least 18 years old to place an order. By placing an order you represent that you are at least 18 and that the information you provide is accurate and complete.

We currently sell and ship only to addresses within the mainland United States. We do not ship to P.O. boxes, APO or FPO addresses, U.S. territories, or destinations outside the United States. Orders placed for delivery to those addresses will be cancelled and refunded.

3. Your account

You may create an account to make ordering easier. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. Notify us promptly at support@maomaony.com if you believe your account has been accessed without your authorization. We are not obligated to inquire into the authority of anyone using your credentials.

4. Products, availability, and product information

All products are offered subject to availability. We may limit the quantity of any product available to a single customer, household, or delivery address, and we may discontinue any product at any time.

We work to describe our products accurately. Colors, textures, and appearance may vary from what is shown on your screen because of natural variation in agricultural and handmade goods and because of differences in display settings. Please rely on the written descriptions rather than photographs alone. Tea is an agricultural product; harvest-to-harvest variation in leaf appearance, aroma, and flavor is expected and is not a defect.

The Site may contain typographical errors, inaccuracies, or omissions, including as to product descriptions, pricing, and availability. We reserve the right to correct any error and to update information at any time without prior notice, including after an order has been submitted.

5. Product use and safety

Tea. Our teas are foods intended for ordinary consumption as a beverage. They contain caffeine. Statements on the Site describing the character, origin, or tradition of our products have not been evaluated by the U.S. Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant or nursing, have a medical condition, or take medication, consult a healthcare professional before consuming any new food or beverage. If you have a food allergy, review the product listing and contact us at support@maomaony.com before ordering.

Incense. Incense burns and produces an open flame, hot ash, and smoke. You are responsible for using it safely. Always burn incense in a suitable, heat-resistant holder on a stable, non-flammable surface, away from curtains, bedding, paper, and other combustible materials. Never leave burning incense unattended. Keep it out of reach of children and pets. Burn only in a well-ventilated space. Do not use if you have asthma, a respiratory condition, or a sensitivity to smoke without first consulting a healthcare professional. Extinguish completely after use.

You assume all risk arising from your failure to follow these instructions and any instructions included with the product.

6. Orders, pricing, and payment

Nothing on the Site is a binding offer to sell. Your order is an offer to purchase, which we may accept or decline in whole or in part in our sole discretion, including after you receive an order confirmation and after your payment method has been charged. Reasons we may decline include suspected fraud, ordering errors, pricing errors, and unavailability. If we decline an order that has already been charged, we will issue a full refund of the amount charged.

Prices are shown in U.S. dollars and must be paid in U.S. dollars. Prices, discounts, and promotions may change at any time without notice; the price that applies to your order is the one stated in your order confirmation. Price increases apply only to orders placed after the increase.

Posted prices do not include sales tax. Applicable sales tax is calculated at checkout and itemized in your order confirmation. Where we do not collect sales tax on a transaction, you may be responsible for reporting and paying use tax under the law of your state.

If a product is listed at an incorrect price, we may refuse or cancel any order placed at that price, whether or not the order was confirmed and whether or not your payment method was charged, and we will refund any amount charged.

Promotional codes and offers may be limited in duration, quantity, and eligibility, may not be combined unless we say so, have no cash value, and may be withdrawn or modified at any time.

7. Shipping and delivery

Orders are prepared and dispatched within 1–2 business days. Complimentary express shipping to the mainland United States is included with every set. Delivery is typically expected within approximately 3 business days after dispatch; however, transit times may vary by destination and are not guaranteed.

Shipping and delivery estimates are estimates only. We are not liable for delays caused by carriers, weather, or other circumstances beyond our reasonable control. Title and risk of loss pass to you upon our transfer of the products to the carrier, except as provided in Section 8 for products that arrive damaged, defective, or incorrect.

Where an order contains multiple products and one is unavailable at the time of shipment, we may ship the available products first and the remainder when they become available, at no additional shipping cost to you.

If we are unable to ship within the time stated above and cannot ship within thirty days of your order, we will notify you and give you the option to consent to a delay or to cancel your order for a full refund.

8. Returns and refunds

Unopened and unused products in their original condition and packaging may be returned within 30 days of delivery. To request a return, please contact support@maomaony.com with your order number before sending the item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Any original expedited shipping charges are non-refundable. We recommend using a trackable shipping service, as Mao Mao cannot be responsible for return packages lost in transit.

Once the return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. Include your order number, photographs of the affected product, and photographs of the shipping package. Mao Mao will cover any applicable return shipping costs and arrange an appropriate replacement or refund.

Because tea and incense are consumable goods, products that have been opened or used are not eligible for return except where they arrived damaged, defective, or incorrect.

Nothing in this Section limits any right you may have under applicable law that cannot be waived.

9. Intellectual property

All content on the Site — including text, product descriptions, photographs, video, illustrations, graphics, logos, icons, page layout, design, and trade dress (collectively, "Site Content") — is owned by us or used by us under license, and is protected by U.S. and foreign copyright, trademark, trade dress, and other intellectual property laws. The Mao Mao name and logo are our trademarks.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial purposes. You may not:

• reproduce, duplicate, copy, sell, republish, or otherwise exploit any Site Content for any commercial purpose;
• use any robot, spider, scraper, or other automated means to access, monitor, extract, or copy Site Content, or use Site Content to train any machine learning or artificial intelligence model;
• use our name or trademarks in meta tags, keywords, domain names, or advertising without our written permission;
• interfere with the operation of the Site or another user's use of it, or attempt any unauthorized access to any part of the Site or its underlying systems; or
• reverse engineer, decompile, or disassemble any technology used to provide the Site.

10. Content you submit

You may be able to submit reviews, photographs, comments, or other content ("User Content"). You represent that you own or have all necessary rights to the User Content you submit, that all persons appearing in it have consented, and that it does not infringe anyone's rights or violate any law.

You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your User Content in any media, in connection with our business.

You agree not to submit User Content that is unlawful, defamatory, threatening, harassing, obscene, hateful, invasive of privacy, infringing, or that contains malicious code, impersonates another person, or constitutes spam or unsolicited advertising.

We have no obligation to monitor User Content, but we may edit, remove, or decline to publish any User Content at any time and for any reason. User Content reflects the views of the person who submitted it, not ours. If you believe User Content on the Site is objectionable or infringing, contact us at hello@maomaony.com with enough detail for us to locate and evaluate it. Notices of claimed copyright infringement should include the elements required by 17 U.S.C. § 512(c)(3).

11. Third-party links

The Site may link to websites and services we do not control, including social media platforms. We do not endorse them and are not responsible for their content, products, or practices. Your use of any third-party site is subject to that site's own terms and privacy policy.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND EXCEPT FOR WARRANTIES THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MAO MAO AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

NOTHING IN THIS SECTION LIMITS LIABILITY FOR FRAUD, FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify and hold harmless Mao Mao and its owners, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms, your User Content, your misuse of any product, or your violation of any law or the rights of a third party.

15. Governing law, venue, and time to bring claims

These Terms and any dispute arising out of or relating to them, the Site, or any product are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

You and we agree that any action or proceeding must be brought exclusively in the state or federal courts located in Queens County, New York, or the Eastern District of New York, and you consent to the personal jurisdiction of those courts and waive any objection based on venue or inconvenient forum.

Time to bring a claim. To the fullest extent permitted by law, any claim arising out of or relating to these Terms, the Site, or any product must be commenced within one (1) year after the claim accrues, or it is permanently barred.

16. Force majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, epidemics, labor disputes, carrier delays, supply chain disruption, utility or network failures, and governmental action.

17. Changes to the Site and to these Terms

We may modify, suspend, or discontinue the Site or any part of it at any time, with or without notice, and we will not be liable to you or any third party for doing so.

We may revise these Terms from time to time. Revised Terms are effective when posted at this URL with an updated "Last updated" date. Your continued use of the Site after that date constitutes acceptance of the revised Terms. The version of these Terms in effect when you place an order governs that order, and later revisions do not apply retroactively to it.

18. Notice to California users

Under California Civil Code section 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. You may also contact us at hello@maomaony.com to resolve any issue with the Site.

19. Miscellaneous

Severability. If any provision of these Terms is held unenforceable, it will be severed and the remaining provisions will remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign ours freely, including in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding the Site and supersede any prior agreements or understandings. No oral statement modifies these Terms.

Electronic communications. When you use the Site or email us, you consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Headings. Section headings are for convenience only and do not affect interpretation.

20. Contact

Mao Mao Industries Inc., 13835 39th Ave, #5E, Queens, NY 11354

General inquiries: hello@maomaony.com Orders and returns: support@maomaony.com